About the role
As a Customer Support Representative, you will work with our customers on a daily basis to respond to various requests, questions and issues. This is an entry level role requiring strong empathy for users and a lot of patience. A strong technical acumen will prove very helpful in your growth and ability to succeed in this role. You will work with a variety of users and collaborate intimately with the product, customer success and sales teams. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills. This role is designed to create a clear path into the specialist/implementation team so an interest in training customers and travelling to implement the product is required. This position is for the “evening shift” which is 2pm - 10pm ET (11am -7pm PT), this position can be remote so working hours will vary accordingly.
ALICE is a hotel operations platform that empowers operational excellence and meaningful guest experiences. By bringing all hotel departments together with a single operations platform for internal communication and task management, ALICE helps hotel staff act as a team to provide consistently excellent service. Since the company was founded in 2013, ALICE has gained significant traction in the industry, working with more than 2,500 hotels and tens of thousands of hotel staff across many of the world’s leading brands, including Marriott International, Hilton Hotels & Resorts, Hyatt Hotels Corporation, Viceroy Hotel Group, Firmdale Hotels, Dream Hotel Group, Fairmont Hotels & Resorts, and The Leading Hotels of the World. The company acquired concierge technology provider GoConcierge in 2017. ALICE is the Forbes Travel Guide Brand Official Staff Technology Platform, an Inc. Best Workplaces of 2019, and winner of Best Place to Work in Hotel Technology, Best Concierge Software, Best Engineering & Facilities Management, Best Guest App and Top Staff Task Management & Collaboration Platform at the 2019 HotelTechAwards.
Compensation and Benefits:
You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status