We are looking for an exceptional candidate to join our Customer Success Team.
Customer Success Associate
We are a Series A funded NYC based Startup with a global team that is reinventing how hotels operate. In an industry of fragmented systems and limited consumer technology, ALICE provides an integrated cloud platform that becomes the central system for a hotel's guests, staff, and management. Through ALICE, a hotel can track and dispatch work to the concierge, front desk, housekeeping, valet, maintenance, and more while also giving the guest an entirely new way to engage through a mobile app and SMS. ALICE is grounded in design thinking, and aims to remove the friction from the guest-hotel-staff experience. We strive to create a simple, intuitive, and powerful platform for hotels to go mobile and achieve operational excellence.
As a Customer Success Associate, you will work with our Customer Success Managers to support customers. This is a customer-facing role requiring strong empathy for users. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills. A desire to immerse yourself in leading mobile, cloud and analytic solutions will serve you well. As a career path, Associates typically transition into Customer Success Managers with experience.
Competitive salary, health care & stock options