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Customer Success Associate

We are looking for an exceptional candidate to join our Customer Success Team.

 

Customer Success Associate

We are a Series A funded NYC based Startup with a global team that is reinventing how hotels operate. In an industry of fragmented systems and limited consumer technology, ALICE provides an integrated cloud platform that becomes the central system for a hotel's guests, staff, and management. Through ALICE, a hotel can track and dispatch work to the concierge, front desk, housekeeping, valet, maintenance, and more while also giving the guest an entirely new way to engage through a mobile app and SMS. ALICE is grounded in design thinking, and aims to remove the friction from the guest-hotel-staff experience. We strive to create a simple, intuitive, and powerful platform for hotels to go mobile and achieve operational excellence.

Position Summary

As a Customer Success Associate, you will work with our Customer Success Managers to support customers. This is a customer-facing role requiring strong empathy for users. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills.  A desire to immerse yourself in leading mobile, cloud and analytic solutions will serve you well.  As a career path, Associates typically transition into Customer Success Managers with experience.

Responsibilities

  • Daily respond to customer support requests
  • Responsible for the setup of new customers with direction from Customer Success Managers
  • Track requests and bugs through completion and notify customers
  • Launch and train new hotel partners on the West Coast, in the Caribbean and in Mexico

Professional Competencies

  • Solid communication, listening, and writing skills
  • Ability to problem solve and resolve client issues
  • Detail oriented and analytical.
  • Strong team player but still a self-starter.
  • Organized and reliable

Requirements

  • Native Spanish speaker
  • Bachelor’s degree
  • 0-1 years of customer facing experience
  • Excellent organizational, presentation and communication skills
  • Strong written and verbal communication skills
  • Nice to have: experience working in a hotel in a role such as front desk agent or in the back of house

Benefits

Competitive salary, health care & stock options

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