About the Role
We are a NYC based Startup with a global team that is reinventing how hotels operate. In an industry of fragmented systems and limited consumer technology, ALICE provides an integrated cloud platform that becomes the central system for a hotel's guests, staff, and management. Through ALICE, a hotel can track and dispatch work to the concierge, front desk, housekeeping, valet, maintenance, and more while also giving the guest an entirely new way to engage through a mobile app and SMS. ALICE is grounded in design thinking, and aims to remove the friction from the guest-hotel-staff experience. We strive to create a simple, intuitive, and powerful platform for hotels to go mobile and achieve operational excellence.
As a Customer Support Representative, you will work with our customers on a daily basis to respond to various requests, questions and issues. This is an entry level role requiring strong empathy for users and a lot of patience. A strong technical acumen will prove very helpful in your growth and ability to succeed in this role. You will work with a variety of users and collaborate intimately with the product, customer success and sales teams. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills. This role is designed to create a clear path into the specialist/implementation team so an interest in training customers and travelling to implement the product is required.