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Quality Assurance Analyst

About ALICE:

 ALICE is a hotel operations platform that empowers operational excellence and meaningful guest experiences. By bringing all hotel departments together with a single operations platform for internal communication and task management, ALICE helps hotel staff act as a team to provide consistently excellent service. Since the company was founded in 2013, ALICE  has gained significant traction in the industry, working with more than 2,000 hotels and tens of thousands of hotel staff across many of the world's leading brands, including Viceroy Hotel Group, Firmdale Hotels, Dream Hotel Group, and Grupo Posadas. The company acquired concierge technology provider GoConcierge in 2017. ALICE is the Forbes Travel Guide Brand Official Staff Technology Platform and the winner of Inc.'s Best Workplaces of 2019, Best Place to Work in Hotel Technology, Best Concierge Software, Best Engineering & Facilities Management, Best Guest App and Top Staff Task Management & Collaboration Platform at the 2019 HotelTechAwards.

About the Role:

We are looking for a startup-minded Quality Assurance Analyst with a technical background to help our engineering team scale. He/she will be a member of our global QA team with the goal of pushing out high-quality product at a very rapid pace. A successful Analyst will be a core contributor to the full lifecycle of our QA process driving continuous improvement in platform structure and quality. You will work with a highly motivated, diverse, and thoughtful group.


  • 3+ year(s) developing or performing Quality Assurance for software
  • Strong knowledge of web standards
  • Bachelor’s Degree in engineering, ideally Computer Science or Systems
  • English-speaking, with phenomenal written and verbal communication and are able to relate to engineers
  • Ability to assess whether a system is usable by ensuring all features and communications work, spotting Broken Features, UX/UI Bugs, & evaluating Speed & Performance for each Release
  • Build fully spec'ed Bug Reports to ensure detailed communication with developers on defects, clearly explaining problem found, expected outcome, and steps to repeat
  • Previous experience working in a Scrum team



  • Competitive salary
  • Stock option potential
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