About the Role:
ALICE is a growing startup serving 2k+ hotels all over the world with a global team of 120 staff spread across 16 countries. Our mission is to help businesses deliver exceptional hospitality with a focus on hotels. We do this by partnering with the world's best hoteliers to build a product that lets them do their best work. We take on the challenge of running the day to day tasks of every department in a hotel through a unified platform.
We are reimagining the Product department at ALICE, and looking for a leader for the new team, reporting directly to the Co-Founder/CTO. You will own all aspects of product management and be responsible for expanding the team. You will also work with the senior leadership team to make strategic product decisions. The organization is moving to Agile/Scrum, and you will driving this transformation through the lens of product.
You will help us define how our product team operates, oversee our product roadmaps, and provide guidance and coaching to our product managers. This is a cross functional role that spans the entire company. You will partner with Design, Quality, and Engineering leadership to implement and calibrate product delivery. You will also work closely with Sales, Customer Success, and the Founders to make strategic roadmap decisions and execute product rollout plans. You will interact with customers in both a research and sales capacity, and help ALICE position our suite of products in the market.
Our ideal candidate has a strong vision for running a product org and proven experience in building effective teams. You are analytical and have a great foundation in data driven decision making. You understand multiple product design frameworks and have a history of uncovering and capturing customer value. You are a strong verbal and written communicator with a skill set for influencing internal and external stakeholders. You have direct experience implementing Agile/Scrum, with a passion for defining, measuring, and iterating the operational details. You have seen effective Enterprise SaaS product teams operate from the inside out in, and have a vision of how to build that team at ALICE.
We all came to hospitality from other industries and love applying a diverse perspective to problem solving. We are a small team with a big vision, and this is a chance to shape how a product comes to life from the ground up.
By joining all of the departments of your hotel with a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service. ALICE’s main product - ALICE Suite - brings together your front office, concierge, housekeeping, and maintenance teams, and connects your guests to your hotel with our app and text messaging tools. The ALICE platform is also available as specialized software and mobile applications for your staff (ALICE Staff), your concierge (ALICE Concierge) and your guests (ALICE Guest). Each module can be integrated with your PMS and third party management systems. ALICE’s partners include 3-5 star independent and managed hotels, hotel groups, residential condominiums, serviced apartments, vacation rental companies, and concierge companies looking to provide exceptional service through mobile staff technology and guest communication channels. Third-party service providers also use the ALICE API for a host of different ways to integrate with PMS and other systems.
ALICE was founded in 2013 by Justin Effron, Alex Shashou, and Dmitry Koltunov, and has raised $39M to date.
If the company and the role really speak to you, our question is why haven't you applied and/or joined yet?
You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.