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Customer Success Specialist

About the Role:

As a Customer Success Specialist, you will work with our Customer Success Managers to support customers. This is a customer-facing role requiring strong empathy for users. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills.  A desire to immerse yourself in leading mobile, cloud and analytic solutions will serve you well. 

 

Responsibilities:

  • Be an ALICE product expert
  • Responsible for the setup of new customers
  • Launch and train new customers globally, but focused on Americas
  • Respond daily to customer support requests
  • Track requests and bugs through completion and notify customers

 

Professional Competencies:

  • Solid communication, listening, and writing skills
  • Ability to problem solve and resolve client issues
  • Detail oriented and analytical.
  • Strong team player but still a self-starter.
  • Organized and reliable

 

Qualifications:

  • 80-90% Travel
  • Bachelor’s degree
  • 0-1 years of customer facing experience
  • Excellent organizational, presentation and communication skills
  • Strong written and verbal communication skills
  • Experience working in an operations role in luxury hotels preferred but not required
  • Nice to have: fluent in Spanish

 

About ALICE:

ALICE is a hotel operations platform that empowers operational excellence and meaningful guest experiences. By bringing all hotel departments together with a single operations platform for internal communication and task management, ALICE helps hotel staff act as a team to provide consistently excellent service. Since the company was founded in 2013, ALICE  has gained significant traction in the industry, working with more than 2,000 hotels and tens of thousands of hotel staff across many of the world's leading brands, including Viceroy Hotel Group, Firmdale Hotels, Dream Hotel Group, and Grupo Posadas. The company acquired concierge technology provider GoConcierge in 2017. ALICE is the Forbes Travel Guide Brand Official Staff Technology Platform and the winner of Inc.'s Best Workplaces of 2019, Best Place to Work in Hotel Technology, Best Concierge Software, Best Engineering & Facilities Management, Best Guest App and Top Staff Task Management & Collaboration Platform at the 2019 HotelTechAwards.

 

Compensation and Benefits:

  • Competitive Salary/Stock Options
  • Flexible Time Off
  • Wonderful Office and Remote Environment
  • Team Events

 

If the company and the role really speak to you, our question is why haven't you applied and/or joined yet?

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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