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Customer Success Specialist

We are looking for an exceptional Customer Success Specialist to join our Customer Success Team.

 

About the Role

As a Customer Success Specialist, you will work with our Customer Success Managers to support customers. This is a customer-facing role requiring strong empathy for users. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills.  A desire to immerse yourself in leading mobile, cloud and analytic solutions will serve you well. As a career path, Specialists typically transition into Customer Success Managers with experience.

 

Responsibilities

  • Product expert
  • Responsible for the setup of new customers
  • Launch and train new customers globally, but focused on Americas
  • Daily respond to customer support requests
  • Track requests and bugs through completion and notify customers

 

Professional Competencies

  • Solid communication, listening, and writing skills
  • Ability to problem solve and resolve client issues
  • Detail oriented and analytical.
  • Strong team player but still a self-starter.
  • Organized and reliable

 

Requirements

  • 50-70% Travel
  • Bachelor’s degree
  • 0-1 years of customer facing experience
  • Excellent organizational, presentation and communication skills
  • Strong written and verbal communication skills
  • Nice to have: experience working in a hotel in a role such as front desk agent or in the back of house
  • Nice to have: fluent in Spanish

 

Benefits

Competitive salary, health care & stock options

 

About ALICE:

By joining all of the departments of your hotel with a single operations platform for internal communication and task management, ALICE helps your staff act work together to provide consistently excellent service. ALICE’s main product, "ALICE Suite," brings together your front office, concierge, housekeeping, and maintenance teams, and connects your guests to our app and text messaging tools. The ALICE platform is also available as specialized software and mobile applications for your staff (ALICE Staff), your concierge (ALICE Concierge) and your guests (ALICE Guest). Each module can be integrated with your PMS and third party management systems for maximum integration. We partner with 3-5 star independent and hotel groups, residential condominiums, serviced apartments, vacation rental companies, and concierge companies looking to provide excellent service through mobile staff technology and guest communication channels. Third-party service providers also use the ALICE API for a host of different ways to integrate with PMS and other systems.

ALICE was proudly founded in 2013 by Justin Effron, Alex Shashou, and Dmitry Koltunov. We have raised $39M to date and are driving toward major breakthroughs both financially and organizationally.

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