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Customer Success Intern

About the Role:

ALICE puts a tremendous amount of work into to attracting, recruiting, and developing our talent. Our internship program exemplifies our commitment, and provides our people the opportunity to recruit students and leverage their experience to benefit both personal and professional growth.

We are looking for a brilliant Customer Success Intern to join our team. The ideal candidate is a self-starter, ready to learn, and above all passionate about the hospitality industry and the role that technology can have to improve it.

 

Responsibilities:

  • Work directly with Customer Success Managers to complete a variety of projects and configuration requests with the ALICE platform.
  • Complete projects and assignments on time and accurately
  • Learn our product to configure platform to meet the needs of new ALICE clients
  • Communicate and coordinate with colleagues as necessary
  • Maintain a positive, empathetic and professional attitude toward customers at all times
  • Engage and build customer loyalty by delivering above-and-beyond hospitality via email, phone and other digital communications

 

Qualifications:

  • Understanding of project management and organizational skills.
  • Studying hospitality, business, or related field
  • Detail-oriented
  • Excellent communicator, both verbal and written
  • Strong organizational skills and the ability to handle multiple deadlines
  • Location: New York or Los Angeles

 

About ALICE:

By joining all of the departments of your hotel with a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service. ALICE’s main product - ALICE Suite - brings together your front office, concierge, housekeeping, and maintenance teams, and connects your guests to your hotel with our app and text messaging tools. The ALICE platform is also available as specialized software and mobile applications for your staff (ALICE Staff), your concierge (ALICE Concierge) and your guests (ALICE Guest). Each module can be integrated with your PMS and third party management systems. ALICE’s partners include 3-5 star independent and managed hotels, hotel groups, residential condominiums, serviced apartments, vacation rental companies, and concierge companies looking to provide exceptional service through mobile staff technology and guest communication channels. Third-party service providers also use the ALICE API for a host of different ways to integrate with PMS and other systems.


ALICE was founded in 2013 by Justin Effron, Alex Shashou, and Dmitry Koltunov, and has raised $39M to date.

 

If the company and the role really speak to you, our question is why haven't you applied and/or joined yet?

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


 

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