View Our Website View All Jobs

Sales Development Representative

About the Role:

We take on the complex logistics of running every department in a hotel through a unified platform. Our mission is to improve the hospitality experience through technology built for the industry. Our vision is building a global operating system for delivering hospitality that guests dream of.

In the role of Sales Development Representative, you’ll be trained to understand who the ideal ALICE customer is. You’ll be working closely with the VP of Sales, Sales Executives and Marketing in developing and executing top of funnel sales strategy and prospecting to increase the sales pipeline and generate qualified sales leads. Ultimately, you will help our sales team get the product in front of new clients and help drive our sales machine growth.

You’ll be an integral part of a highly motivated, diverse, and thoughtful group as we rapidly scale to disrupt an industry – with the incredible upside of career advancement at a rapidly growing start-up company, including the ability to advance into a sales executive role.



  • Understand who ALICE’s ideal customer is and work with sales executives to generate new qualified opportunities through data-driven outbound sales campaigns
  • Gather research and intelligence to identify and qualify new sales opportunities and decision makers
  • Develop and improve ALICE’s outbound sales strategy
  • Maintain and improve customer data in Salesforce
  • Work closely with Marketing to generate stats, data, and testimonials to enhance the value proposition
  • Cold calling, pitching and presenting ALICE
  • Qualify leads based on customer needs, budgets, decision-making process and timing
  • Track and route leads through to appropriate members of the sales organization
  • Attend conferences and networking events to generate new leads and promote ALICE



  • 1+ years of sales development or account management (SaaS experience a plus)
  • Fluent in Spanish
  • Bachelors Degree
  • Hospitality industry knowledge a plus
  • Outstanding communication and presentation skills
  • Based in Colombia or Mexico 
  • Experience with Salesforce or similar CRM a plus
  • Strong analytical skills and attention to details
  • Quick learner and the natural curiosity and eagerness to improve


About ALICE:

By joining all of the departments of your hotel with a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service. ALICE’s main product - ALICE Suite - brings together your front office, concierge, housekeeping, and maintenance teams, and connects your guests to your hotel with our app and text messaging tools. The ALICE platform is also available as specialized software and mobile applications for your staff (ALICE Staff), your concierge (ALICE Concierge) and your guests (ALICE Guest). Each module can be integrated with your PMS and third party management systems. ALICE’s partners include 3-5 star independent and managed hotels, hotel groups, residential condominiums, serviced apartments, vacation rental companies, and concierge companies looking to provide exceptional service through mobile staff technology and guest communication channels. Third-party service providers also use the ALICE API for a host of different ways to integrate with PMS and other systems.


ALICE was founded in 2013 by Justin Effron, Alex Shashou, and Dmitry Koltunov, and has raised $39M to date.


Compensation and Benefits:

  • Competitive Salary/Stock Options
  • Flexible Time Off
  • Wonderful Remote Environment
  • Team Events


If the company and the role really speak to you, our question is why haven't you applied and/or joined yet?

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Read More

Apply for this position

Apply with
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*