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Level 2 Support Manager

About the Role:

We take on the complex logistics of running every department in a hotel through a unified platform. Our mission is to improve the hospitality experience through technology built for the industry. Our vision is building a global operating system for delivering hospitality that guests dream of.

We are looking for a startup-minded Level 2 Support Manager with a deep technical background to help our support team scale. He/she will be a member of our global support team with the goal of supporting high-quality product that evolves at a very rapid pace. A successful manager will be a leader for our Level 2 support team. You will work with a highly motivated, diverse, and thoughtful group.

 

Qualifications:

  • 5+ year(s) in a Support or QA role with pervious management experience
  • Strong knowledge of web standards
  • Bachelor’s Degree in engineering, ideally computer science 
  • English-speaking, with phenomenal written and verbal communication and are able to relate to engineers
  • Excellent troubleshooting and analytical skills
  • Ability to prioritize issues and escalate appropriately

 

About ALICE:

ALICE is a hotel operations platform that empowers operational excellence and meaningful guest experiences. By bringing all hotel departments together with a single operations platform for internal communication and task management, ALICE helps hotel staff act as a team to provide consistently excellent service. Since the company was founded in 2013, ALICE  has gained significant traction in the industry, working with more than 2,000 hotels and tens of thousands of hotel staff across many of the world's leading brands, including Viceroy Hotel Group, Firmdale Hotels, Dream Hotel Group, and Grupo Posadas. The company acquired concierge technology provider GoConcierge in 2017. ALICE is the Forbes Travel Guide Brand Official Staff Technology Platform and the winner of Inc.'s Best Workplaces of 2019, Best Place to Work in Hotel Technology, Best Concierge Software, Best Engineering & Facilities Management, Best Guest App and Top Staff Task Management & Collaboration Platform at the 2019 HotelTechAwards.

 

Compensation and Benefits:

  • Competitive Salary/Stock Options
  • Flexible Time Off
  • Wonderful Office and Remote Environment
  • Team Events

 

If the company and the role really speak to you, our question is why haven't you applied and/or joined yet?

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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