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Customer Success Specialist

About the Role

As a Customer Success Specialist, you will work with our Customer Success Managers to support customers. This is a customer-facing role requiring strong empathy for users. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills.  A desire to immerse yourself in leading mobile, cloud and analytic solutions will serve you well. 

 

Responsibilities:

  • Be a product expert
  • Responsible for the setup of new customers
  • Launch and train new customers globally, but focused on Americas
  • Respond daily to customer support requests
  • Track requests and bugs through completion and notify customers

 

Qualifications:

  • 20-30% Travel
  • Bachelor’s degree
  • 1-2+ years of customer facing experience
  • Excellent organizational, presentation and communication skills
  • Strong written and verbal communication skills
  • Ability to problem solve and resolve client issues
  • Detail oriented and analytical
  • Strong team player but still a self-starter
  • Organized and reliable
  • Experience working in an operations role in luxury hotels preferred 
  • Nice to have: fluent in Spanish

 

 

About ALICE:

ALICE is the all-in-one solution that enables hotel staff to do the most impactful work without all the guesses. Since the company was founded in 2013, ALICE has gained significant traction in the industry, working with more than 2,500 hotels and tens of thousands of hotel staff across many of the world’s leading brands, including Marriott International, Hilton Hotels & Resorts, and Hyatt Hotels Corporation. ALICE is the 2019 Forbes Travel Guide Brand Official Staff Technology Platform, an Inc. Best Workplaces of 2019, winner of Best Concierge Software, and Finalist for Staff Collaboration, Housekeeping, Facilities Maintenance Management, and Preventative Maintenance software at the 2020 HotelTechAwards.

We’re a remote-first team: We’re proud of the fact that almost half of ALICE’s team works remotely, calling 14 different countries home. We consider ourselves global thinkers and travelers. Instead of adapting our processes for our remote employees after-the-fact, we built processes with them in mind, constantly testing for how they hold up and enhancing them.

 

Perks:

  • Remote-first work culture
  • Mentorship program and continued learning opportunities
  • Engaging team events (virtual and in-person)
  • Flexible paid time off
  • Competitive salary

 

Read more about what it’s like to work at ALICE: 

 

ALICE hosts both in-person and remote events for our global team.

 

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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