ALICE solves the complex logistics of running every department in a hotel through a unified platform. We are looking for a product manager to drive the next generation of ALICE products. The ideal candidate is a structured thinker who can synthesize diverse feedback and turn a vision into a clear plan of action. We all came to hospitality from other industries and love applying a diverse perspective to problem solving. We are eternally curious and constantly ask “why." The team operates with a culture of humility, dedication, collaboration, empathy, and creativity.
The PM role operates across the entire lifecycle of the product, from user research, to design, to development, to user testing. In order to create the best product possible, the PM often sits in the middle of Design, Development, QA, Sales, Marketing and Client Success. This is an opportunity to shepherd your from conception through to a live product. The PM will become an expert on the inner workings of hospitality and have a tangible impact on the user base of the largest industry in the world. We are a small team with a big vision, and this is a chance to see how a product comes to life from the ground up.
By joining all of the departments of your hotel with a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service. ALICE’s main product - ALICE Suite - brings together your front office, concierge, housekeeping, and maintenance teams, and connects your guests to your hotel with our app and text messaging tools. The ALICE platform is also available as specialized software and mobile applications for your staff (ALICE Staff), your concierge (ALICE Concierge) and your guests (ALICE Guest). Each module can be integrated with your PMS and third party management systems. ALICE’s partners include 3-5 star independent and managed hotels, hotel groups, residential condominiums, serviced apartments, vacation rental companies, and concierge companies looking to provide exceptional service through mobile staff technology and guest communication channels. Third-party service providers also leverage the ALICE API. ALICE was founded in 2013 by Justin Effron, Alex Shashou, and Dmitry Koltunov, and has raised $39M to date.
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