About the Role:
As a Customer Support Representative, you will work with our customers on a daily basis to respond to various requests, questions and issues. This is an entry level role requiring strong empathy for users and a lot of patience. A strong technical acumen will prove very helpful in your growth and ability to succeed in this role. You will work with a variety of users and collaborate intimately with the product, customer success and sales teams. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills. This position is for the “evening shift” which is 12pm - 8pm ET (11am -7pm PT), this position can be remote so working hours will vary accordingly.
ALICE is the all-in-one solution that enables hotel staff to do the most impactful work without all the guesses. Since the company was founded in 2013, ALICE has gained significant traction in the industry, working with more than 2,500 hotels and tens of thousands of hotel staff across many of the world’s leading brands, including Marriott International, Hilton Hotels & Resorts, and Hyatt Hotels Corporation. ALICE is the 2019 Forbes Travel Guide Brand Official Staff Technology Platform, an Inc. Best Workplaces of 2019, winner of Best Concierge Software, and Finalist for Staff Collaboration, Housekeeping, Facilities Maintenance Management, and Preventative Maintenance software at the 2020 HotelTechAwards