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Customer Success Specialist

About the Role

As a Customer Success Specialist, you will work with our Implementations Team onboarding  to support the onboarding of new customers. This is a customer-facing role requiring strong empathy for users. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills.  A desire to immerse yourself in leading mobile, cloud and analytic solutions will serve you well. 

 

Responsibilities:

  • Be an ALICE product expert
  • Responsible for the setup of new customers
  • Launch and train new customers globally, but focused on Americas
  • Respond daily to customer support requests
  • Track requests and bugs through completion and notify customers

 

Professional Competencies:

  • Solid communication, listening, and writing skills
  • Ability to problem solve and resolve client issues
  • Detail oriented and analytical.
  • Strong team player but still a self-starter.
  • Organized and reliable

 

Qualifications:

  • 75% Travel post COVID possible. Currently 20%/Limited Travel
  • Bachelor’s degree
  • 0-1 years of customer facing experience
  • Excellent organizational, presentation and communication skills
  • Strong written and verbal communication skills
  • Experience working in an operations role in luxury hotels preferred 
  • Fluent in Spanish

 

About ALICE

ALICE is the all-in-one solution that enables hotel staff to do the most impactful work without all the guesses. Since the company was founded in 2013, ALICE has gained significant traction in the industry, working with more than 2,500 hotels and tens of thousands of hotel staff across many of the world’s leading brands, including Marriott International, Hilton Hotels & Resorts, and Hyatt Hotels Corporation. ALICE is the 2019 Forbes Travel Guide Brand Official Staff Technology Platform, an Inc. Best Workplaces of 2019, winner of Best Concierge Software, and Finalist for Staff Collaboration, Housekeeping, Facilities Maintenance Management, and Preventative Maintenance software at the 2020 HotelTechAwards.

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